Cherry Letters now arrive twice a month on Saturdays! See our mailing schedule.
Last updated: September 17, 2026
We are Cherry Letter Club. The terms "we," "us," and "our" refer to Cherry Letter Club, which operates this website and mails serialized story letters to subscribers. Our online store is powered by Shopify, which enables us to provide the Services to you. These Terms & Conditions, together with any policies referenced in them (these "Terms"), describe your rights and responsibilities when you use our website, purchase from us, or subscribe to a story (the "Services").
Please read these Terms carefully. They include important information about your legal rights, covering subscription auto-renewal and cancellation (Section 6), what happens when letters go missing (Section 11), refunds (Section 12), how you may and may not share letter content (Section 13), limitations of liability (Section 21), and a binding arbitration provision with a class action waiver (Section 26).
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Services.
Mailing address: 1001 Gayley Ave Ste 105, PO Box #24302, Los Angeles, CA 90024
Support email: cherryletterclub@gmail.com
All Cherry Letter Club stories are written for adult readers. By subscribing or making a purchase, you confirm that you are 18 years or older, or otherwise of legal age to access adult content in your jurisdiction.
To use the Services, you may be asked to provide information including your email address, billing details, payment method, and shipping address. You represent that the information you provide is correct, current, and complete, and you agree to keep it up to date so we can bill you and reach you.
You are responsible for the security of your account credentials and for activity on your account. You may not transfer, sell, or assign your account or subscription to another person.
When you subscribe, you are subscribing to a specific Cherry Letter Club story serial. Each story runs for 26 letters, mailed twice per month, which takes approximately 13 months from your first letter to your last.
All subscribers begin at Letter 1 and proceed through Letter 26 in sequence, regardless of when they join or where other readers are in the story.
Your subscription ends automatically once Letter 26 has shipped. No further charges are made after the final letter of your story.
You may subscribe to more than one story at a time. Each story is a separate subscription with its own billing and its own 26-letter run.
Every letter is printed, assembled, and packed by hand. Small variations between individual envelopes are a feature of how they are made, not a defect.
We have made every effort to represent our products accurately, but colors and paper finishes may look different on your screen than in your hands, depending on your device and its settings. We do not warrant that the appearance of any letter will match how it is depicted on our website.
The exact contents of each envelope are a surprise and may vary between letters. Descriptions of enclosures on our website are illustrative. We may change the enclosures in a letter, and we may discontinue, pause, or reschedule a story, with notice to affected subscribers.
When you place an order you are making an offer to purchase, which we may accept or decline at our discretion. Your order is accepted when we confirm it and your payment has been processed. If we decline, change, or cancel an order, we will try to reach you at the email address on the order.
You represent that your purchases are for your own personal or household use, and not for resale.
The plan, price, billing frequency, and term that apply to your subscription are shown at checkout and confirmed in your order confirmation email. Current plans are:
International pricing is higher to cover international postage. Prices are listed in USD and exclude applicable sales tax, which is calculated from your billing address and added at checkout.
Your price is locked for your story. Once you have subscribed to a story, the price of that subscription will not increase for the remainder of that story's 26-letter run. Posted prices for new subscriptions may change at any time; the price that applies to you is the one in effect when you subscribed.
Prepaid plans are a single purchase, not a recurring subscription, and do not automatically renew. Letters on a prepaid plan are mailed on the same twice-monthly schedule as monthly plans.
You represent that the payment information you provide is true and complete, that you are authorized to use the payment method, and that you will pay all charges incurred at the posted prices, including any applicable tax.
Please read this section carefully. It describes recurring charges to your payment method and how to stop them.
Automatic renewal (monthly plans only). If you are on a monthly plan, your subscription renews automatically each month and your payment method is charged, without further action by you, until your story reaches Letter 26 or you cancel or pause. You authorize us and our payment processor to charge your payment method on this recurring basis. Prepaid plans involve a single charge and are not subject to recurring billing.
Your consent. Before you complete checkout, we will clearly present the renewal terms, the price, the billing frequency, the length of the run, and how to cancel. You must affirmatively agree to those terms to subscribe, and we keep a record of that agreement. After you subscribe, we send an acknowledgement by email that repeats the renewal terms and the cancellation instructions.
How to cancel or pause. You may cancel or pause at any time from your billing page, using the same method you used to subscribe. You may also email cherryletterclub@gmail.com and we will process the request for you. We will not require you to speak to anyone, complete an extra step, or wait for a response in order to cancel. To avoid being charged for an upcoming period, cancel before your next renewal date.
What cancelling does. Cancelling stops future billing. You will continue to receive letters through the end of your current paid billing period, and you are welcome to keep every letter already delivered. Cancelling does not by itself refund charges already made. Because each story runs a fixed number of installments, cancelling before Letter 26 means you will not receive the rest of the story.
What pausing does. Pausing suspends both shipments and billing. When you resume, your story picks up at the next letter in sequence, so you will not miss an installment. Please double check your shipping address after resuming a subscription to ensure it is still accurate.
Removing a payment method is not cancellation. Deleting or replacing your saved payment method does not cancel your subscription. Use one of the methods above.
Who may cancel. Cancellations and refunds may only be requested by the person who purchased the subscription. If you received a subscription as a gift, please ask the purchaser to contact us.
Chargebacks. If something is wrong with your order, please email us before disputing the charge with your bank. We can almost always fix it faster than a bank dispute, which can take up to 90 days. If you initiate a chargeback, we may pause or end the affected subscription while the dispute is resolved.
Refunds are governed by Section 12.
Letters are mailed from Los Angeles, California via the United States Postal Service on a twice-monthly schedule. Our current mailing dates are published on our website.
All delivery dates are estimates and are not guaranteed. We are not responsible for delays caused by postal carriers, customs processing, federal holidays, weather, or other events outside our control.
Every domestic mail piece is sent with a tracking code, and you will receive email updates as your letter passes postal checkpoints.
Keeping your address current is your responsibility. You can update it from your billing page at any time, and you may also email us. Because letters are prepared and packed ahead of their mail date, please send address changes 3 to 4 weeks before you move. Changes received later may not reach us in time for the next mailing.
A USPS forwarding order will not forward your letters. Filing a change of address with the post office updates your mail generally, but it does not reliably redirect mail of this class. You must update your address with us directly.
If letters repeatedly fail to arrive at an address we have confirmed is correct, we may ask you to provide an alternate delivery address before we continue mailing.
We are not responsible for letters delivered to an outdated address you provided, except as described in Section 11.
We mail internationally. Three things apply to international orders:
Our standard envelopes are red and carry story-specific stamped markings and our logo on the sealing sticker. Discreet mailing is available on request at no additional cost. Discreet mail is sent in a plain white envelope with a handwritten address and return address, and no colorful stamps or markings.
To request it, email cherryletterclub@gmail.com. We will apply it to future mailings once your request is processed.
You may purchase a subscription as a gift by entering the recipient's information in the Shipping Address section at checkout.
If you purchase a gift subscription, you remain the account holder and the paying customer. You are responsible for billing, for cancellation, and for the accuracy of the recipient's shipping address. You confirm that the recipient is 18 years or older.
To change the email address associated with a gift subscription, or to request discreet mailing on the recipient's behalf, email cherryletterclub@gmail.com.
If a letter fails to arrive, arrives damaged, or is missing an enclosure, email cherryletterclub@gmail.com with the details and we will send a replacement at no cost to you. Replacements go out as soon as we can prepare one, or with the next scheduled mailing.
If a letter's tracking shows no movement, or no tracking link was generated at all, contact us and we will send a replacement.
Incorrect addresses. If a letter is undeliverable because the shipping address on your account was incorrect or out of date, we will replace up to two mail pieces. Beyond two, we cannot provide free replacements for letters lost to an incorrect address. We send an address confirmation by email after checkout so you can verify it before letters begin.
Claims must be made within 60 days of the affected letter's mailing date.
We would rather you be happy than hold onto your money. If something has gone wrong, email us and we will do our best to make it right.
Because every letter and its contents are handmade and produced per installment, we do not accept returns of letters you have received. You are always welcome to keep any letters already delivered to you.
If your story isn't for you (monthly plans). Email us within 30 days of your first letter's mailing date and we will cancel your subscription and refund what you have paid. Keep the letters that already reached you.
If your letters aren't arriving. If you are being billed but your first letter has not reached you, we will refund every charge made up to the point the first letter is actually delivered. You do not need to have exhausted any replacement process first; just email us at cherryletterclub@gmail.com.
Prepaid plans. Within 60 days of your first letter's mailing date, you may ask us to end a prepaid subscription and refund the balance. We keep the equivalent of the monthly rate for the period you have had the story, currently $12 per month, and refund the rest. For example, a $125 domestic prepaid plan cancelled after two months is refunded at $101. After 60 days, prepaid plans are not refundable, and we will continue mailing the remaining letters unless you tell us to stop.
Replacements, not refunds. Damaged, lost, or misdelivered letters are handled by replacement under Section 11 rather than by refund.
Refunds are not automatic on cancellation; email us if you want one. Approved refunds are returned to the original payment method, typically within 7 to 10 business days.
You may switch to a different story within 60 days of your first letter's mailing date. You will restart the new story at Letter 1.
Letters already mailed to you on the original story are charged at $6 per letter to cover materials and postage, and the balance is applied to your new story. You keep the letters you have already received. After 60 days, story exchanges are not available.
Our story letters, and all text, artwork, illustrations, characters, and enclosures contained in them, are original copyrighted works owned by Cherry Letter Club or licensed to us by their creators. Our name, logo, and story marks are our trademarks and may not be used without our written permission.
Your purchase gives you a personal, non-transferable license to read and enjoy the letters you receive. It does not transfer any copyright to you and does not permit you to reproduce, scan, transcribe, redistribute, publish, perform publicly, resell, or create derivative works from the letters without our prior written consent.
This applies equally to any digital or accessibility version of a letter we provide. Those versions are licensed to the individual subscriber they were issued to, for personal use only, and may not be shared, uploaded, or posted to any file-sharing, archive, or resale platform.
Sharing on social media is welcome. You may photograph your letters and post them, talk about the story, and make and share your own fan art. What is not permitted is posting the full readable text of a letter, or a complete scan or transcription of one.
No text and data mining or AI training. You may not use any Cherry Letter Club content to train, fine-tune, or develop any machine learning or generative AI system, and you may not use automated tools to scrape or extract our content. We expressly reserve all rights in our work against text and data mining.
All rights not expressly granted in these Terms are reserved.
We love seeing your letters in the wild, and we sometimes run photo contests, share subscriber photos, and publish testimonials.
If you send us photos, reviews, testimonials, fan art, suggestions, or other content ("Your Content"), or tag us publicly on social media, you grant us a non-exclusive, royalty-free, worldwide license to reproduce, display, and share Your Content in our marketing, on our website, and on our social channels, with credit to your handle or name where practical. You keep ownership of Your Content, and you may ask us to stop using it at any time by emailing us.
You represent that Your Content is yours to share, that it does not infringe anyone's rights, and that any person identifiable in it has agreed to appear.
We are under no obligation to keep Your Content confidential, to pay for it, or to respond to it, and we may decline or remove content we consider unlawful, abusive, or otherwise inappropriate.
We may offer community spaces, including a Discord server, to subscribers. Participation is optional.
In our community spaces you agree not to post content that harasses, threatens, or demeans other members; to respect the spoiler and content conventions posted for each story; and not to share letter content in a way that breaches Section 13.
We may remove content or revoke access to community spaces at our discretion. Losing community access does not affect your subscription or your letters.
Shopify. Our online store is powered by Shopify, but any sale you make is made directly with Cherry Letter Club, not with Shopify. You acknowledge that Shopify is not responsible for any aspect of a transaction between you and us, including any injury, damage, or loss resulting from products or services you purchase, and you release Shopify and its affiliates from claims arising out of your purchases from us.
Other providers. We also rely on third parties to run the Services, including our payment processor, our email provider, our mail tracking provider, and the platform hosting our community spaces. Each is provided under its own terms and privacy policy, and we do not control them.
We are not responsible for the availability, accuracy, or content of any third-party service or any site we link to. Your use of them is at your own risk, and complaints or questions about them should be directed to the provider.
You may access and use the Services for lawful purposes only. You agree not to use the Services to break any law; to infringe our intellectual property rights or anyone else's; to harass, abuse, threaten, or defame our team or any other person; to submit false or misleading information or impersonate anyone; to transmit spam or malicious code; to scrape or harvest content or other users' personal information; or to interfere with or circumvent the security of the Services.
We may suspend, disable, or end your access at any time if we determine you have violated this section.
Occasionally information in the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors and to change, update, or cancel orders placed on inaccurate information, including after an order has been submitted. If we cancel an order for this reason, we will refund it in full.
We may suspend or end your subscription if you breach these Terms, if your payment method fails repeatedly, or if we are unable to deliver to your address. Where we end a subscription and you have paid for letters you will not receive, we will refund the unshipped portion.
The following sections survive any termination or cancellation: Intellectual Property, Your Content and Feedback, Suspension and Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Dispute Resolution, and any other provision that by its nature should survive.
Information presented through the Services is provided for general information purposes, and any reliance you place on it is at your own risk.
Except as expressly stated by Cherry Letter Club, the Services and all products offered through them are provided "as is" and "as available," without warranties or conditions of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the exclusion of implied warranties, so this may not apply to you.
To the fullest extent permitted by law, Cherry Letter Club and its members, contractors, and service providers will not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Services or any product purchased through them. Our total liability for any claim will not exceed the amount you paid us in the three months before the claim arose.
Nothing in these Terms limits any right you have under applicable consumer protection law that cannot be waived.
You agree to indemnify and hold harmless Cherry Letter Club and its members, contractors, and service providers from any claims, losses, damages, or liabilities, including reasonable attorneys' fees, arising from your breach of these Terms, your violation of any law or third-party right, or your use of the Services.
If any provision of these Terms is found unlawful or unenforceable, it will be enforced to the fullest extent permitted and severed from the remainder, and the remaining provisions stay in effect.
Our failure to enforce any right or provision is not a waiver of that right or provision.
These Terms, together with any policies referenced in them, are the entire agreement between you and Cherry Letter Club regarding the Services, superseding any prior agreements or communications between us, including earlier versions of these Terms.
You may not transfer or assign these Terms or your subscription without our prior written consent, and any attempt to do so is void. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. Subject to Section 26, any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to venue and personal jurisdiction there.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. IT ALSO CONTAINS A CLASS ACTION WAIVER.
26.1 Let's talk first. Most problems can be sorted out quickly. Before filing any claim, you agree to email us at cherryletterclub@gmail.com and give us 30 days to resolve the matter informally. We will do the same before bringing any claim against you.
26.2 Agreement to arbitrate. If we cannot resolve a dispute informally, you and Cherry Letter Club agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or anything you purchase from us will be resolved by binding individual arbitration rather than in court, except as provided in Section 26.4. This agreement to arbitrate is governed by the Federal Arbitration Act.
Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules. It may be conducted by phone, by video, on written submissions, or in person in the county where you live, at your election. The arbitrator's decision is final and binding.
26.3 Class action waiver. YOU AND CHERRY LETTER CLUB AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable as to a particular claim, that claim will proceed in court and the rest of this section still applies to all other claims.
26.4 Exceptions. Either party may bring an individual claim in small claims court if it qualifies, and either party may seek injunctive relief in court to protect its intellectual property. Nothing here prevents you from bringing a complaint to a government agency.
26.5 Costs. For consumer claims, we will pay any arbitration filing, administrative, and arbitrator fees that exceed what you would have paid to file the same claim in court, unless the arbitrator finds the claim frivolous.
26.6 Your right to opt out. You may opt out of this arbitration agreement and class action waiver within 30 days of first accepting these Terms. Email cherryletterclub@gmail.com with the subject line "Arbitration Opt-Out," including your name, the email address on your account, and a statement that you wish to opt out. Opting out affects nothing else about your account or how we treat you as a customer, and disputes will instead be resolved in the courts named in Section 25.
26.7 Survival. This section survives termination of these Terms and cancellation of your subscription.
We collect the information needed to bill you and mail you letters, including your name, email address, shipping address, and payment details processed by our payment provider. We do not sell your personal information.
Because our store is hosted by Shopify, Shopify also collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to Shopify and to other service providers, which may be located in countries other than where you live. Shopify's handling of that information is covered by Shopify's own privacy policy for app users.
Our full collection and use of your personal information is described in our Privacy Policy.
Section headings are included for convenience only and do not limit or otherwise affect these Terms.
You can review the current version of these Terms at any time on this page. We may update them from time to time, and for changes that materially affect your subscription we will notify you by email before they take effect. Continued use of the Services after changes take effect means you accept the updated Terms. The "Last updated" date above reflects the most recent version.
Questions about these Terms should be sent to cherryletterclub@gmail.com.
Mail can be sent to 1001 Gayley Ave Ste 105, PO Box #24302, Los Angeles, CA 90024.
