Cherry Letters now arrive twice a month on Saturdays! See our mailing schedule.
Last updated: August 31, 2026
This started as a passion project so we could make tell gay stories. We would rather you be happy than hold onto your money. This page explains when you can get a refund. The binding rules are in our Terms & Conditions, Section 12; this is the plain-language version.
In every case: email cherryletterclub@gmail.com and tell us what happened. You are always welcome to keep letters that have already reached you.
Changed your mind early? Email us before your first letter ships and we will refund you in full, on any plan.
Give it a try, and if it is not what you hoped for, email us within 30 days of your first letter's mail date. We will cancel your subscription and refund what you have paid. Keep the letters that already arrived.
If you are being billed and your first letter still has not reached you, we will refund every charge made up to the point it is actually delivered. You do not need to go through a replacement first. Just tell us.
This is a real refund, not store credit, and it is separate from the replacement letters covered in our Shipping Policy. You may be owed both.
Within 60 days of your first letter's mail date, you can ask us to end a prepaid subscription and refund the balance. We keep the equivalent of the monthly rate for the time you have had the story, currently $12 a month, and refund the rest.
So a $125 domestic prepaid plan cancelled after two months is refunded at $101.
After 60 days, prepaid plans are not refundable. We will keep mailing the rest of your letters unless you ask us to stop.
Within 60 days of your first letter's mail date, you can switch to a different story. You will start the new one at Letter 1.
Letters already mailed on the original story are charged at $6 each to cover materials and postage, and the balance goes toward your new story. Keep the letters you already have. After 60 days, we are not able to switch stories.
If a letter arrives damaged, goes missing, or is misdelivered, the usual remedy is a replacement rather than a refund. See our Shipping Policy for how that works.
The exception is Section 4 above: if you are paying and letters are not reaching you at all, you get your money back too.
We are not able to accept returns of letters you have received, since each one is handmade and produced per installment. Refunds under this policy do not require you to send anything back.
Refunds can only be requested by the person who paid. If you received your subscription as a gift, please ask whoever gave it to you to contact us.
Email cherryletterclub@gmail.com with your order details and what went wrong. We will confirm whether your request falls within one of the windows above, and approved refunds go back to your original payment method, usually within 7 to 10 business days.
Refunds are not automatic when you cancel, so tell us if you want one.
If something has gone wrong, please email us before filing a chargeback with your bank. We can almost always fix it in a few days, whereas a bank dispute can take up to 90 days. Filing a chargeback may also pause or end the subscription while it is resolved, which is nobody's preferred outcome.
Email us at cherryletterclub@gmail.com.
